Terms & Conditions

Last Updated: August 2026

These Terms & Conditions govern the use of aquasolea.com and purchases made through the Aqua Soléa online store.

By accessing the website, creating an account, submitting an enquiry or placing an order, you agree to these Terms & Conditions together with our Refund & Cancellation Policy, Privacy Policy and Delivery Information.

If you do not agree to these terms, you should not use the website or place an order.

1. About Aqua Soléa

Aqua Soléa is a trading brand operated by Gifted General Trading L.L.C. and forms part of the Gifted Products brand family.

Gifted General Trading L.L.C. supplies premium outdoor living products through Aqua Soléa, including above-ground pools, outdoor BBQ kitchens, coordinated outdoor living bundles, accessories and related installation and aftercare services.

References in these Terms & Conditions to “Aqua Soléa”, “we”, “us” or “our” mean Gifted General Trading L.L.C., trading as Aqua Soléa.

References to “customer”, “you” or “your” mean the person accessing the website, submitting an enquiry or purchasing from Aqua Soléa.

2. Eligibility to Purchase

By placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are legally capable of entering into the transaction.
• You are authorised to use the payment method provided.
• You are at least 18 years old.
• You have authority to approve delivery and, where applicable, installation at the specified property.
• You have obtained any necessary approval from the property owner, landlord, building management, community management or other relevant authority.

Aqua Soléa reserves the right to refuse, delay or cancel an order where information is incomplete, payment is unauthorised or the transaction may involve fraud or unlawful activity.

3. Product Information

We make reasonable efforts to display product descriptions, specifications, dimensions, materials, finishes, inclusions and prices accurately.

Customers must review all available product information before ordering and contact Aqua Soléa if any measurement, finish, accessory, installation requirement or other feature is important to their purchasing decision.

Product specifications, components and finishes may occasionally be updated without materially affecting the product’s overall function or quality.

Decorative items, furniture, landscaping, pergolas, lighting, decking, appliances or accessories shown in lifestyle imagery are not included unless expressly stated in the product description or order confirmation.

4. Product Images and Finishes

Product images are provided for illustration and identification purposes.

Actual colours, textures and finishes may vary slightly because of lighting, photography, screen settings, manufacturing tolerances and natural variations in materials.

The appearance of a product within a customer’s property may also be affected by surrounding surfaces, lighting, landscaping and available space.

Minor variations that do not materially affect the product’s function, agreed specification or overall appearance do not necessarily constitute a defect.

5. Measurements and Site Suitability

Customers are responsible for providing accurate:

• Property and installation addresses.
• Site photographs.
• Area measurements.
• Access measurements.
• Surface and ground information.
• Utility information.
• Rooftop, terrace or structural information.
• Building, landlord or community access requirements.

Any recommendation provided remotely is based on the information supplied by the customer.

Final suitability may depend on access, ground condition, drainage, electrical supply, water supply, structural capacity, positioning, ventilation, clearances and other site-specific conditions.

Aqua Soléa is not responsible for problems caused by inaccurate, incomplete or misleading information supplied by the customer.

For rooftop, terrace or elevated installations, the customer is responsible for obtaining any structural assessment, engineering approval, building approval or other permission required for the intended product and location.

6. Availability

All products and services are subject to availability.

Placing a product in a shopping cart does not reserve it.

If a product becomes unavailable after an order has been submitted, Aqua Soléa may:

• Contact the customer with an estimated availability date.
• Offer a suitable alternative.
• Cancel the affected product and refund the amount paid for it.
• Cancel the full order where the unavailable product is essential to a coordinated bundle.

7. Pricing

Prices are displayed in the currency shown on the website and will normally be shown in AED.

Prices include VAT where expressly stated as applicable.

Standard delivery is included in the advertised product price. No separate standard delivery charge will be added for an address within our confirmed UAE service area.

Standard installation of an outdoor BBQ kitchen costs AED 399 unless the product page, quotation or order confirmation expressly states otherwise.

Installation arrangements and charges for pools, bundles and other products will be shown on the product page, included in a written quotation or confirmed with the customer before the order is completed.

Additional site preparation, utility work, structural work, crane hire, specialist lifting, permits, waste removal, landscaping, decking, electrical work, plumbing or other work outside the agreed installation scope may be quoted separately.

8. Pricing and Website Errors

Although we take reasonable care when maintaining the website, errors may occasionally occur.

Aqua Soléa reserves the right to correct:

• Incorrect prices.
• Incorrect discounts.
• Incorrect product descriptions.
• Incorrect availability information.
• Typographical mistakes.
• Technical errors.
• Promotional errors.

If an obvious error affects an order, we may contact the customer to correct the order or cancel the affected item and issue an appropriate refund.

Aqua Soléa is not obliged to supply a product at a price that is clearly and obviously incorrect where the customer could reasonably have recognised the error.

9. Placing and Accepting an Order

Submitting an order constitutes an offer to purchase the selected products or services.

Receipt of an automated order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to reject or cancel an order before dispatch where reasonably necessary, including because of:

• Product unavailability.
• Pricing or website errors.
• Payment failure.
• Suspected fraud.
• Incorrect customer information.
• Delivery restrictions.
• Site or access concerns.
• Safety concerns.
• Legal or regulatory requirements.

Where payment has already been collected for an order that Aqua Soléa cancels, the appropriate amount will be refunded.

10. Payments

Orders must be paid using a payment method made available during checkout or otherwise approved by Aqua Soléa.

Payment methods may include card payments and third-party payment or Buy Now Pay Later services where available.

Third-party payment providers may have their own eligibility requirements, processing procedures and terms.

Aqua Soléa is not responsible for a payment provider declining an application or transaction.

11. Consultation and Recommendations

Aqua Soléa may offer consultation-led support to help customers select a suitable pool, outdoor BBQ kitchen or outdoor living bundle.

Recommendations are based on the information available at the time and do not replace structural, engineering, electrical, plumbing or other specialist professional advice where such advice is required.

A consultation does not guarantee that a particular product can be delivered or installed at the proposed location.

12. Delivery

Standard delivery is included in the price of Aqua Soléa products.

Delivery dates and times are estimates unless expressly confirmed as guaranteed in writing.

Customers are responsible for ensuring that:

• The delivery address is complete and correct.
• A valid telephone number is supplied.
• The recipient or an authorised representative is available.
• The delivery team can reasonably access the property.
• Required security, community or building access has been arranged.
• Suitable parking, unloading and delivery access are available.
• The site is ready to receive the product.

Aqua Soléa is not responsible for delays caused by incorrect customer information, restricted access, unavailable recipients, missing approvals or circumstances outside our reasonable control.

13. Installation

Where installation is ordered, the agreed installation scope will be confirmed through the product description, quotation or order confirmation.

Standard installation of an outdoor BBQ kitchen costs AED 399.

Unless expressly included in writing, installation does not include:

• Structural alterations.
• Ground reinforcement or levelling.
• Excavation or civil works.
• Landscaping or decking.
• Electrical upgrades.
• Plumbing alterations.
• Drainage works.
• Gas connections.
• Crane hire or specialist lifting equipment.
• Building or community permits.
• Removal or disposal of existing structures.
• Repair of pre-existing defects at the property.

The customer must ensure that the installation area is clear, safe, accessible and ready before the scheduled appointment.

Additional charges may apply where installation cannot proceed because the site is not ready, access has not been arranged or information provided by the customer was inaccurate. Any additional charge will be explained before further work is undertaken.

14. Inspection and Handover

Customers or their authorised representatives should inspect products and packaging upon delivery and, where applicable, inspect the completed installation during handover.

Visible damage, missing components or delivery concerns should be reported as soon as reasonably possible.

Customers should retain packaging, labels and supporting photographs where a delivery or product concern is reported.

Signing a delivery or handover document without noting an obvious issue may be taken into account when assessing a later claim, but it does not remove any mandatory rights available under UAE law.

15. Risk and Ownership

Responsibility for accidental loss or damage normally transfers to the customer following successful delivery to the customer or an authorised recipient.

Where Aqua Soléa is providing installation, responsibility for the installed product will normally transfer upon completion of the agreed installation and handover, subject to applicable law and any separate written agreement.

Ownership may remain with Gifted General Trading L.L.C. until all amounts due for the relevant order have been paid in full, where permitted by law.

16. Cancellations, Returns and Refunds

All cancellations, returns and refunds are governed by our separate Refund & Cancellation Policy, which forms part of these Terms & Conditions.

Customers should review that policy before placing an order.

Once an order has been dispatched, it cannot be cancelled, returned or refunded because the customer has changed their mind.

Made-to-order, customised, specially sourced or specially configured products may become non-cancellable once production, sourcing or preparation has begun, provided this is disclosed to the customer.

Nothing in these Terms limits mandatory rights relating to products or services that are defective, incomplete, damaged before receipt, incorrectly supplied, materially different from their description or otherwise protected under applicable UAE law.

17. Defective, Damaged or Incorrect Products

If a product is delivered damaged, defective, incomplete or materially different from the product ordered, the customer should contact Aqua Soléa as soon as reasonably possible.

We may request:

• The order number.
• A description of the issue.
• Clear photographs.
• Video evidence where relevant.
• Photographs of the delivery packaging.
• Access to inspect or test the product.
• Retention of damaged components and packaging.

Where a qualifying issue is confirmed, Aqua Soléa will provide an appropriate remedy in accordance with applicable UAE law. Depending on the circumstances, this may include repair, replacement, completion of missing work or a refund.

18. Warranty and Aftercare

Any applicable manufacturer or product warranty will be provided or identified with the relevant product, quotation, invoice or order documentation.

Warranty coverage does not normally extend to problems caused by:

• Misuse or accidental damage.
• Incorrect maintenance.
• Failure to follow care instructions.
• Unauthorised modifications.
• Installation by an unauthorised third party where this caused the issue.
• Unsuitable site conditions.
• Incorrect water treatment or chemical balance.
• Damage caused by weather, flooding, sand, heat or other environmental exposure outside the product’s intended specifications.
• Normal wear and tear.
• Commercial use where the product was sold for private residential use only.

These exclusions apply only to the extent permitted by law.

19. Safe Use and Maintenance

Customers are responsible for using and maintaining products safely and in accordance with all supplied instructions, warnings and manufacturer guidance.

Pool owners are responsible for appropriate supervision, safe access, water quality, chemical balance, filtration, cleaning and any required safety precautions.

Outdoor BBQ kitchen users are responsible for safe operation, ventilation, cleaning and the proper connection and use of electrical, gas or other utilities by suitably qualified persons where required.

Children must be appropriately supervised around pools, cooking equipment and outdoor living products.

20. Commercial and Hospitality Purchases

Where products are purchased for a hotel, restaurant, serviced residence, commercial venue or other business use, the customer is responsible for ensuring that the product and installation comply with the operational, licensing, safety and regulatory requirements applicable to that venue.

Consumer protections that apply specifically to individual consumers may not apply in the same way to a business or commercial transaction.

21. Promotions and Discount Codes

Promotional codes, discounts and special offers:

• May have an expiry date.
• May be limited to selected products.
• May require a minimum order value.
• May be limited to one use per customer.
• May not be combined with another promotion unless stated.
• Have no cash value.
• Cannot normally be applied retrospectively.

Aqua Soléa may cancel or refuse a promotional discount where there is reasonable evidence of misuse, fraud or a technical error.

22. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account login information.

Please contact Aqua Soléa promptly if you believe your account has been accessed without authorisation.

We reserve the right to suspend or close accounts being used fraudulently, unlawfully or in breach of these Terms.

23. Reviews and Customer Content

Where customers submit reviews, photographs, videos, comments or other content, they must ensure that the content:

• Is genuine and accurate.
• Is not unlawful, defamatory, threatening or misleading.
• Does not infringe another person’s rights.
• Does not contain malicious software or harmful code.
• Does not contain unauthorised advertising or spam.

Submitting photographs of an installation for customer service or assessment purposes does not automatically give Aqua Soléa permission to publish them for marketing. Separate permission will be obtained where required.

24. Intellectual Property

The website and its contents, including the Aqua Soléa name, Gifted Products name, branding, logos, text, graphics, images, videos, design, layout and original content, are owned by or licensed to Gifted General Trading L.L.C. unless otherwise stated.

Website content may not be copied, reproduced, republished, distributed or commercially exploited without appropriate permission, except where permitted by law.

25. Prohibited Website Use

You must not use the Aqua Soléa website:

• For unlawful activity.
• To commit or attempt fraud.
• To interfere with website security.
• To introduce viruses or malicious software.
• To attempt unauthorised access to systems or customer information.
• To scrape website data for unauthorised commercial purposes.
• To impersonate another person.
• To interfere with the operation of the website.

We may restrict access where misuse is detected.

26. Third-Party Services

Our website may use or link to services provided by third parties, including payment providers, delivery companies, installation contractors, social media platforms and technology providers.

Aqua Soléa is not responsible for the independent operation, availability or content of third-party websites or services.

Use of a third-party service may also be subject to that provider’s own terms and privacy policy.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Gifted General Trading L.L.C. will not be responsible for indirect, incidental or consequential losses arising from use of the Aqua Soléa website or products.

Where liability arises in connection with a particular product, service or order and applicable law permits such limitation, our liability will not exceed the amount paid for the product, service or order giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under UAE law.

28. Events Outside Our Control

Aqua Soléa will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.

These may include severe weather, transport disruption, shipping delays, supplier disruption, port delays, government action, telecommunications failure, power outages, natural disasters, civil disturbance, labour disputes or other force majeure events.

We will take reasonable steps to minimise disruption and communicate material delays where possible.

29. Privacy

Personal information is processed in accordance with our Privacy Policy, which forms part of the terms governing use of our website.

30. Changes to These Terms

Gifted General Trading L.L.C. may update these Terms & Conditions from time to time.

The version displayed on the website at the time an order is placed will normally apply to that order unless a change is required by law.

Updated terms may apply to future website use and future purchases from the date they are published.

31. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

32. No Waiver

If Gifted General Trading L.L.C. does not immediately enforce a provision of these Terms, this does not mean that the right to enforce that provision has been waived.

33. Governing Law and Jurisdiction

These Terms & Conditions and purchases made through Aqua Soléa are governed by the applicable laws of the United Arab Emirates.

Subject to any mandatory consumer dispute resolution rights or jurisdictional requirements, disputes arising in connection with Aqua Soléa or Gifted General Trading L.L.C. will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.

34. Consumer Rights

Nothing contained in these Terms & Conditions, the Refund & Cancellation Policy or another Aqua Soléa policy is intended to remove or restrict a consumer right that cannot legally be excluded under applicable UAE law.

35. Contact Us

For questions regarding these Terms & Conditions, please contact: