Privacy Policy

Last Updated: August 2026

Aqua Soléa respects the privacy of its customers and website visitors.

This Privacy Policy explains how we may collect, use, store, disclose and protect personal information when you visit aquasolea.com, create an account, contact us, request a consultation or purchase products and services from us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Aqua Soléa, we may collect information including:

• Your name.
• Email address.
• Telephone number.
• Billing address.
• Delivery and installation address.
• Order and transaction information.
• Customer account information.
• Products viewed, saved, enquired about or purchased.
• Communications between you and Aqua Soléa.
• Customer service enquiries and complaints.
• Marketing preferences.
• Property type and project information.
• Site measurements and access information.
• Photographs or videos of the proposed delivery or installation area.
• Building, community or property access requirements.
• Installation, maintenance and aftercare information.
• IP address.
• Browser and device information.
• Website usage and interaction information.
• Cookie and similar technology data.
• Information necessary to prevent fraud and protect our website.

When payment information is entered at checkout, payments may be processed by Shopify and authorised third-party payment providers. Aqua Soléa does not necessarily receive or store complete payment card details.

2. How We Use Personal Information

We may use personal information to:

• Process and manage orders.
• Take and verify payments.
• Arrange delivery, installation and order tracking.
• Assess product and site suitability.
• Prepare recommendations or quotations.
• Communicate about an order, consultation or project.
• Schedule delivery and installation appointments.
• Provide customer service and aftercare.
• Manage product concerns, repairs, warranties and complaints.
• Create and administer customer accounts.
• Detect and prevent fraudulent or unauthorised transactions.
• Maintain the security of our website and services.
• Improve our products, website and customer experience.
• Analyse website and marketing performance.
• Remember customer preferences.
• Provide relevant product recommendations.
• Send marketing communications where permitted.
• Manage promotions or discount programmes.
• Comply with legal, accounting, tax and regulatory requirements.
• Establish, exercise or defend legal claims.

3. Consultation and Property Information

When you request a consultation, we may ask for photographs, measurements, access details and information about your villa, garden, terrace, rooftop, hospitality venue or commercial space.

This information is used to:

• Understand the proposed project.
• Recommend suitable products.
• Review delivery and access requirements.
• Assess whether further site inspection or specialist advice is needed.
• Prepare a quotation or order.
• Coordinate delivery and installation.

Information supplied during a consultation is not automatically used publicly for marketing.

We will seek appropriate permission before publishing identifiable photographs or videos of a customer’s property or completed installation where permission is required.

4. Order, Delivery and Installation Information

When you place an order, we use the information provided to process the transaction and arrange delivery or installation.

This may require us to share relevant details with:

• Delivery and logistics providers.
• Warehousing and fulfilment providers.
• Installers and approved contractors.
• Product manufacturers or suppliers.
• Payment processors.
• Shopify and related e-commerce service providers.
• Buy Now Pay Later providers where selected.
• Fraud prevention and payment verification providers.

Only information reasonably necessary to perform the relevant service should be shared.

5. Payments

Payments made through our website are processed using authorised payment providers.

Payment providers may independently collect and process personal and financial information in accordance with their own privacy policies and legal obligations.

Where a third-party payment or Buy Now Pay Later option is available and selected, the relevant provider may process information necessary to assess, authorise and administer the transaction.

We recommend reviewing the privacy terms of any third-party payment service you choose to use.

6. Marketing Communications

Where permitted and, when required, with your consent, Aqua Soléa may use your contact information to tell you about:

• New pools, outdoor kitchens and outdoor living products.
• New collections and bundles.
• Special offers.
• Promotions and discounts.
• Product and maintenance recommendations.
• News and updates relating to Aqua Soléa.

You may unsubscribe from marketing emails using the unsubscribe option contained within the communication or by contacting us.

Where marketing is sent through another channel, you may use the available opt-out method or contact us to update your preferences.

Opting out of marketing does not prevent us from sending transactional communications relating to an existing order, payment, consultation, delivery, installation, warranty or customer service matter.

7. Cookies and Similar Technologies

Aquasolea.com may use cookies and similar technologies to operate and improve the website.

These technologies may be used to:

• Keep products in your shopping cart.
• Remember preferences.
• Maintain account sessions.
• Understand website usage.
• Measure website performance.
• Improve navigation.
• Prevent fraud.
• Measure advertising effectiveness.
• Provide relevant advertising where permitted.

Your browser may allow you to restrict or delete cookies. Disabling certain cookies may affect the operation of parts of the website.

8. Analytics and Advertising

Aqua Soléa may use analytics, advertising and social media technologies to understand how visitors use our website and measure marketing performance.

These providers may process technical information such as device identifiers, browser information, IP addresses, website interactions and advertising identifiers in accordance with their respective privacy policies.

Where consent is legally required for a particular technology, we will seek the appropriate consent.

9. Sharing Personal Information

Aqua Soléa does not sell personal information to third parties.

We may disclose personal information where reasonably necessary to:

• Operate our online store.
• Process payments.
• Provide consultations and quotations.
• Deliver and install products.
• Provide maintenance, warranty and aftercare support.
• Operate our technology infrastructure.
• Conduct analytics and marketing.
• Prevent fraud or security incidents.
• Obtain professional legal, accounting, engineering or technical advice.
• Comply with legal or regulatory obligations.
• Respond to lawful requests from courts, regulators, law enforcement agencies or government authorities.

We may also disclose information as part of a legitimate sale, restructuring, acquisition or transfer of all or part of the Aqua Soléa business, subject to appropriate safeguards and applicable law.

10. Shopify

Our online store is operated using Shopify technology.

As part of providing e-commerce services, Shopify and its associated service providers may process certain customer, order, device and transaction information.

Shopify’s handling of information may also be governed by its own applicable privacy terms.

11. Legal Grounds for Processing

Where required by applicable law, Aqua Soléa processes personal information on an appropriate legal basis, which may include:

• Processing necessary to enter into or perform a contract with you.
• Your consent.
• Compliance with a legal or regulatory obligation.
• Protection of our rights, customers, systems and business.
• Legitimate business interests where these do not improperly override your rights.

You may withdraw consent where processing is based on consent. Withdrawal will not affect processing already carried out lawfully before consent was withdrawn.

12. International Processing

Some of our technology, payment, analytics, cloud, delivery, manufacturing or service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, Aqua Soléa will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, warranty, legal, tax, accounting, fraud prevention and dispute resolution purposes.

Different categories of information may be retained for different periods.

Information may be retained for longer where required by law or where reasonably necessary in connection with an actual or potential legal claim.

14. Data Security

Aqua Soléa takes reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorisation.

15. Your Privacy Rights

Subject to applicable law and any relevant exemptions, you may have the right to request:

• Access to personal information held about you.
• Correction of inaccurate or incomplete information.
• Deletion of certain personal information.
• Restriction of certain processing.
• Withdrawal of consent where processing is based on consent.
• Cessation of direct marketing communications.
• Information about how your personal information is processed.
• Transfer of your information where applicable.
• Objection to certain processing where applicable.

We may need to verify your identity before responding to a privacy request.

Certain information may need to be retained despite a deletion request where retention is required or permitted by law, including information relating to financial transactions, warranties, safety, fraud prevention, disputes and legal obligations.

16. Children’s Privacy

The Aqua Soléa website and purchasing services are intended for adults.

Although pools and outdoor living spaces may be used by families, we do not knowingly seek to collect personal information directly from children for independent purchasing purposes.

Parents and guardians are responsible for supervising children’s use of Aqua Soléa products and services.

17. Third-Party Websites

Our website may contain links to websites, payment services, social media platforms or other services operated by third parties.

Aqua Soléa is not responsible for the privacy practices, content or security of third-party services.

Customers should review the privacy policies of third parties before providing personal information to them.

18. Legal Requirements

Aqua Soléa may process and disclose information where reasonably necessary to comply with applicable laws and regulations, enforce our agreements, investigate suspected fraud, protect our rights or protect the safety and rights of customers and other persons.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

The latest version will be published on aquasolea.com and the “Last Updated” date may be amended accordingly.

Continued use of the website after an updated policy becomes effective will be subject to the updated policy to the extent permitted by applicable law.

20. Contact Us

Questions about this Privacy Policy or requests relating to personal information may be sent to: