Delivery Information

Last Updated: August 2026

Aqua Soléa is a trading brand operated by Gifted General Trading L.L.C. and forms part of the Gifted Products brand family.

Aqua Soléa aims to make the delivery of pools, outdoor BBQ kitchens and outdoor living products clear and straightforward.

1. Delivery Charges

Standard delivery is included in the advertised price of Aqua Soléa products.

There is no separate standard delivery charge for delivery to an address within our confirmed UAE service area.

If we are unable to deliver to a particular location, we will contact the customer before accepting or proceeding with the order.

2. Delivery Areas

Aqua Soléa delivers to locations within the United Arab Emirates that can be safely and reasonably accessed by our delivery team.

Delivery availability may depend on:

• The property location.
• Road and vehicle access.
• Building or community restrictions.
• Loading and parking arrangements.
• Product dimensions and weight.
• Lift, doorway, corridor, gate or stairway measurements.
• Rooftop or elevated access requirements.
• Any requirement for specialist lifting equipment.

Customers should contact us before ordering if access may be restricted or if the product must be delivered to a rooftop, terrace or elevated area.

3. Delivery Timing

Delivery timing will depend on product availability, preparation requirements, the delivery location and any installation arrangements.

An estimated delivery date or delivery window will be provided after the order has been reviewed.

Delivery dates and times are estimates unless expressly guaranteed in writing.

We will use the telephone number and email address supplied with the order to provide updates and arrange delivery.

4. Preparing for Delivery

Before delivery, customers must ensure that:

• The delivery address is correct and complete.
• A valid telephone number has been provided.
• The recipient or an authorised representative will be available.
• Building, landlord, community and security approval has been arranged.
• Suitable vehicle access, parking and unloading space are available.
• Gates, doors, corridors, lifts and access routes are sufficiently large.
• The delivery route is clear and safe.
• The intended location is ready to receive the product.
• Pets, children and other persons are kept safely away from the delivery and installation area.

5. Standard Delivery Scope

Standard delivery covers transportation of the ordered product to the agreed accessible delivery point at the customer’s property.

Unless expressly stated in the product description, quotation or order confirmation, delivery does not include:

• Crane hire or specialist lifting equipment.
• Structural alterations.
• Removal of doors, gates, walls or fixed structures.
• Excavation or civil works.
• Ground preparation or reinforcement.
• Landscaping or decking work.
• Removal of existing equipment.
• Disposal of packaging or existing structures.
• Building, community or authority permits.

Any additional requirement must be disclosed and agreed before delivery.

6. Outdoor BBQ Kitchen Installation

Delivery of an outdoor BBQ kitchen is free and included in the product price.

Standard installation of an outdoor BBQ kitchen costs AED 399 unless expressly stated otherwise in the product description, quotation or order confirmation.

The installation scope will be confirmed before the appointment.

Unless specifically included, installation does not cover structural alterations, electrical upgrades, plumbing changes, gas connections, specialist lifting, civil works or repair of pre-existing site conditions.

7. Pool and Bundle Installation

Installation arrangements for pools and coordinated outdoor living bundles will be stated on the relevant product page, included in a quotation or confirmed with the customer before the order is completed.

Customers must ensure that the proposed location is suitable and that any necessary structural, engineering, landlord, building, community or authority approval has been obtained.

8. Failed Delivery

If delivery cannot be completed because the customer is unavailable, cannot be contacted, has provided an incorrect address or has not arranged reasonable access, the product may be returned or held for redelivery.

Aqua Soléa may charge reasonable additional costs arising from the failed delivery before another attempt is arranged. These costs will be explained before redelivery.

Refusing delivery does not cancel an order or create a right to a refund once the order has been dispatched.

9. Inspection on Delivery

Customers or their authorised representatives should inspect the product and packaging as soon as reasonably possible.

Visible damage, missing components or packaging concerns should be reported immediately to the delivery team where possible.

Customers should take photographs and retain the packaging where a delivery concern is identified.

10. Delivery Delays

Aqua Soléa is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, transport disruption, supplier delays, port delays, government action, restricted property access or other force majeure events.

We will take reasonable steps to provide updates and arrange a revised delivery date where necessary.

A delivery delay does not automatically create a right to cancel or receive a refund.

However, any mandatory rights that apply where a delay means the customer can no longer reasonably benefit from the product or service will remain unaffected.

11. Transfer of Risk

Responsibility for accidental loss or damage normally transfers to the customer following successful delivery to the customer or an authorised representative.

Where Aqua Soléa is also providing installation, responsibility for the installed product will normally transfer following completion of the agreed installation and handover, subject to applicable law.

12. Contact Us

For delivery questions or to discuss access requirements, please contact:

Please include your order number when contacting us about an existing delivery.